Shipping | Returns
Domestic Shipping (within Singapore)
We are using Singpost Smartpac to dispatch all our domestic orders within Singapore (including Sentosa Island and Jurong Island but excluding the off-shore islands) at a standard flat rate of SGD$3.80. You would be expected to receive your orders within 4-5 working days (excluding weekends and public holidays). Please expect a slight delay during festive seasons.
If a package is returned to us due to the customer's error in providing an incorrect or insufficient address, the re-delivery fee will be charged and payable by the customer.
All shipping services will be via Singpost unless otherwise stated or requested. A dispatch notification email that provides you with your tracking number and a link to the shipping carrier’s website will be sent to you once your order is shipped.
Once your order has arrived in your country, it will be passed on to an internal postal service. If you are not around when your package arrives, the carrier will leave a card containing details on where or how to pick up your order or to rearrange delivery.
Shipping charges are auto-generated by the system according to the location of your country, and are measured by weight. Delivery usually take around 7 -10 working days (excluding weekends and public holidays). However, sometimes items can experience delay at customs. Please expect a slight delay during festive seasons.
If a package is returned to us due to the customer's error in providing an incorrect/ or insufficient address, the re-delivery fee will be charged and payable by the customer.
Exchanges are only allowed if you have received an incorrect item. Please contact us at email@example.com. within 14 working days from the order dispatched date to request for an exchange.
If you have received a defective item, please contact us at firstname.lastname@example.org. Please note that as our products are handmade, hence every piece will vary slightly, which make each of these items unique. We always try to do our best to display the product colour as accurately as possible.