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FAQs

SHIPPING

How do you ship locally?

We use Singpost Smartpac for reliable shipping locally.

 

Do you ship internationally?

Yes, we do.  We ship your items direct from Singapore by registered mail via SingPost.

 

Will we be able to track the shipment?

We will disclose the order's tracking number so you will be able to verify the status of your parcel. 

 

Do you provide other ways of shipping?

Yes, we do. Just drop us a line at hello@byadelinel.com and we will advise you on relevant shipping ways and their charges. 

 

How long will it take before I get my purchase?

We aim to dispatch your order as soon as we can during weekdays. 

 

What happens if the goods are lost or damaged?

We cannot be responsible for goods lost or damaged in transit.

 

PAYMENT

Paypal / Credit Card

We accept all major credit cards & PayPal. We reserve the right to deny any order that may warrant concern or suspicion.

Upon checkout, select the Paypal Website Payments Standard mode of payment and proceed with Paypal’s instructions. You may still select this mode of payment even if you do not have a Paypal account.

 

Currency

All transactions are in Singapore dollars (SGD$).

 

EXCHANGE / RETURNS

Exchanges are only allowed if you have received an incorrect item. Please contact us at hello@byadelinel.com. within 14 working days from the order dispatched date to request for an exchange.

If you have received a defective item, please contact us at hello@byadelinel.com. Please note that as our products are handmade, hence every piece will vary slightly, which make each of these items unique. We always try to do our best to display the product colour as accurately as possible. 

  

TERMS OF USE

BYADELINEL reserves the right to change and update Terms Of Use. Unless noted, all materials & images are copyrights, trademarks, trade dress or other intellectual properties owned, controlled or licensed by BYADELINEL.